FREQUENTLY ASKED QUESTIONS

When will the shop be open?

• In order to strike the proper balance between our events and our e-commerce, we will be selling limited quantities of our work online in increments. Please sign up for our newsletter below to be notified of our next sale.

Do you take commissions?

• Currently, we are not taking commissions, but welcome any suggestions for future artwork. 

• For freelance inquiries, please email us at info@kehasuk.com

Where do you buy frames?

• We personally love using the RIBBA series from IKEA to frame most of our pieces. They are affordable, clean, and work well with our sizes

• Here are the frames we suggest use with its corresponding print size:

  8 x 10” Artwork: Ikea LERBODA frame size 8x10”

  11 x 15" Artwork: Ikea RIBBA frame size 12x16"

  12 x 18" Artwork: Ikea RIBBA frame size 16 x 20" (with the mat)

  18 x 24" Artwork: Amazon frame size 18x24

  24 x 36" Artwork: Amazon frame size 24x36

  9 x 24” Artwork: Made by Design frame size 10x25

  11.75 x 34.75” Artwork: Amazon frame size 11.75x34.75

What is the proper way to frame artwork?

• For starters, think about whether or not you would like a mat to frame the artwork or if you prefer to have the artwork bleed to the edges. We prefer black or white frames to allow the colors of the composition to shine~ You can find affordable frames at many stores like Target, Ikea, Michaels, etc. Measure the size of your print and go from there!

How long does shipping take?

8/31/2024 Update:
Due to high postal traffic, please allow for more shipping time. USPS domestic can take up to 20 days, and 40 for international.

Domestic

• First Class: 3-5 business days

• Priority: 1-3 business days

International

• First Class: 7-21 days 

• Recipients will be responsible for any additional custom/VAT fees that may incur

Notes

• Orders placed during a new drop may take longer

• Packages are shipped from Brea, CA via USPS.

• Any packages returned to our P.O. Box that require reshipment will be charged $12 ($25 for international)

  • Missing apartment/unit numbers

  • Wrong address

  • Package not picked up from post office

  • ETC

• If your print arrives damaged or with items missing, we will replace it free of charge up to 14 days from delivery of your package. Please send photos of the damage sustained to support@kehasuk.com so that we may file an insurance claim with USPS. We will supply a return label and you can send back the order in the same packaging

Returns

• All sales are final. We accept exchanges for items damaged during transit

Exchanges

• Exchanges may be made within the first 24 hours of placing your order or from before the point of shipment

Cancellations

• Cancellations are permitted within the first 24 hours of placing your order or before the point of shipment (whichever occurs first)

• Changes to order are permitted within the first 24 hours of placing your order. Once order has been shipped, changes can not be made to your order.

• If there is no response after 14 days from our last attempt to resolve a shipping/order issue, your order will be cancelled and not eligible for a refund

• Any packages returned to our P.O. Box that require reshipment will be charged $12 ($25 for international)

  • Missing apartment/unit numbers

  • Wrong address

  • Package not picked up from post office

  • ETC